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General Support

Questions about the app, your account, or purchases.

[email protected]

Legal & Compliance

Privacy policy, terms of service, or legal inquiries.

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Phone

Available Monday–Friday, 9 AM–5 PM ET.

(614) 636-6697

Frequently Asked Questions

What is BAGHOLDER?

BAGHOLDER is the simple way to buy crypto. Pick the tokens you want, set a dollar amount per token, and tap Buy. Tokens go directly to your own non-custodial wallet on the chain you chose.

Is BAGHOLDER an exchange or broker?

No. BAGHOLDER is a software tool that orchestrates on-chain swaps on your behalf using your own wallet. We never hold, route, or process your funds. All transactions are signed and submitted by your Privy embedded wallet.

How do fees work?

A flat 5% platform fee is charged on every buy (minimum $0.50). For example, a $20 buy has a $1.00 fee. The fee is deducted as USDC after the swaps complete — if a buy fails before tokens arrive, no fee is charged.

Coinbase Onramp doesn't charge a separate transaction fee on USDC purchases, but Coinbase applies a small spread to the USDC price — that's Coinbase's pricing, not a BAGHOLDER fee. You'll see the exact total on the Coinbase payment page before confirming. Network gas on swaps is covered by BAGHOLDER — you don't pay it.

There are no subscriptions or hidden fees.

Solana network accounts: Solana requires a one-time deposit of 0.00203928 SOL for each new token account you hold. This is a Solana network requirement, not a BAGHOLDER fee. It is deducted from your purchase amount and only applies to the first time you buy each Solana token.

Why are some tokens unavailable or removed?

Tokens are automatically curated based on market capitalization, trading volume, and on-chain liquidity. This is an automated process — BAGHOLDER does not evaluate, endorse, or recommend any token. Tokens may be added or removed at any time based on liquidity changes.

How is my Solana purchase minimum calculated?

Solana bags may have a higher purchase minimum than other chains due to one-time network account setup costs (0.00203928 SOL per new token). The minimum adjusts automatically based on the number of tokens in your bag and the current SOL price. After your first purchase, the accounts exist permanently and the minimum returns to normal.

How much can I buy per week?

Up to $500 per rolling 7-day window. This matches Coinbase Onramp’s no-KYC ceiling — buying more would require identity verification with Coinbase, which BAGHOLDER does not currently support. The 7-day window starts from your first purchase in a window and resets exactly 7 days later.

You can also set a daily limit (between $50 and $500) in Settings to pace your buys within the week.

Where are my tokens stored?

All tokens are stored in your own Privy embedded wallet on supported blockchain networks. Your wallet uses multi-party computation (MPC) — key shards are split between your device and Privy infrastructure. BAGHOLDER never has access to your private keys.

How do I cancel a buy?

Close the Coinbase tab before confirming payment — nothing is charged. Once payment is confirmed and USDC arrives in your wallet, the buy cannot be reversed. You can also adjust your daily limit in Settings to pace future buys.

Which chains are supported?

BAGHOLDER supports 6 blockchain networks: Base, Optimism, Arbitrum, Polygon, Avalanche, and Solana. Your wallet is automatically created on all supported chains when you sign up. Bags can hold tokens from any chain — the chain comes from each token, not the bag.

Every swap shops for the best available price across decentralized exchanges on the chain. Hundreds of tokens are available across all chains, automatically curated for liquidity.

Which states is BAGHOLDER available in?

BAGHOLDER is available in 46 U.S. states and the District of Columbia. It is currently not available in New York, Connecticut, Louisiana, or Vermont due to state-specific regulatory requirements.

How do notifications work?

BAGHOLDER sends local notifications from your device — no data leaves your phone. You’ll get a confirmation when a buy completes and an alert if a safety check blocks one or a token in your bag becomes unavailable.

What happens if I reinstall the app or get a new phone?

Your data is automatically backed up in encrypted form after every purchase. When you sign in on a new device, your wallet recovers through your login provider (Google, Apple, or email) and your purchase history, bags, and settings are restored automatically. The backup is encrypted with a key only your wallet can produce — we cannot read your data.

How do I delete my account?

Go to Settings in the app and tap "Delete Account." This permanently erases all local data and disconnects your Privy session. Any tokens already in your wallet remain yours — we cannot access or remove them.

What happens if my purchase fails partway through?

If your payment succeeds but the token swaps fail (due to network congestion, temporary liquidity issues, etc.), the USDC stays safely in your wallet. A pending banner shows up on your home screen with a retry button — tap it to finish the remaining swaps. No new payment is needed since the USDC is already in your wallet. If individual tokens fail while others succeed, only the failed tokens are retried. Your funds are never lost.

Can I buy tokens from multiple chains at once?

Each Coinbase Onramp session is per-chain, so a single buy covers one chain at a time. Use the chain buttons in the bag screen to switch between chains. Each chain’s tokens are quoted and bought independently.

How does the daily limit work?

The daily limit (adjustable from $50 to $500 in Settings, default $100) caps how much you can buy in a single UTC day and resets at midnight UTC. The weekly cap is fixed at $500 (Coinbase’s no-KYC ceiling) on a rolling 7-day window. If a buy would exceed your daily limit, the buy window shows a one-tap “Raise to $X” button so you can lift the limit and continue immediately.

Can I share my bag with others?

Yes. Tap the share icon on any bag to generate a shareable link. Recipients can view your bag's token mix and duplicate it into their own account with one tap. No personal information or purchase history is included in the shared link. Copies are fully independent — changes to the original do not affect duplicates.

What happens if a token loses liquidity?

If a token in your bag becomes illiquid on decentralized exchanges, BAGHOLDER will flag the bag for review and skip that token on your next buy. We will NOT automatically sell any crypto you already own, as selling may create a taxable event.