Support

We're here to help. Reach out anytime.

General Support

Questions about the app, your account, or purchases.

[email protected]

Legal & Compliance

Privacy policy, terms of service, or legal inquiries.

[email protected]

Phone

Available Monday–Friday, 9 AM–5 PM ET.

(614) 636-6697

Frequently Asked Questions

What is BAGHOLDER?

BAGHOLDER is a software automation tool that rounds up your everyday purchases and uses the spare change to buy cryptocurrency. You can also set up recurring DCA purchases on a weekly or monthly schedule. All tokens go directly to your own non-custodial wallet.

Is BAGHOLDER an exchange or broker?

No. BAGHOLDER is a software tool that orchestrates on-chain swaps on your behalf using your own wallet. We never hold, route, or process your funds. All transactions are signed and submitted by your Privy embedded wallet.

How do fees work?

Round-ups have a 10% platform fee (e.g., $10 purchase = $9 crypto + $1 fee). DCA recurring purchases have a 5% fee (minimum $0.50) per execution. Network gas fees (which vary by chain) are covered by BAGHOLDER. There are no subscriptions, hidden fees, or spread markups.

Solana network accounts: Solana requires a one-time account setup of 0.002 SOL for each new token you hold. This is a Solana network requirement, not a BAGHOLDER fee. It is deducted from your purchase amount and only applies to your first purchase of each token.

Why are some tokens unavailable or removed?

Tokens are automatically curated based on market capitalization, trading volume, and on-chain liquidity. This is an automated process — BAGHOLDER does not evaluate, endorse, or recommend any token. Tokens may be added or removed at any time based on liquidity changes.

How is my Solana purchase minimum calculated?

Solana bags may have a higher purchase minimum than other chains due to one-time network account setup costs (0.002 SOL per new token). The minimum adjusts automatically based on the number of tokens in your bag and the current SOL price. After your first purchase, the accounts exist permanently and the minimum returns to normal.

How do I link my bank account?

BAGHOLDER uses Stripe Financial Connections to link your bank account with read-only access. We can see transaction amounts and merchant names to calculate round-ups, but we never receive your account numbers or login credentials.

Where are my tokens stored?

All tokens are stored in your own Privy embedded wallet on supported blockchain networks. Your wallet uses multi-party computation (MPC) — key shards are split between your device and Privy infrastructure. BAGHOLDER never has access to your private keys.

Can I stop automated purchases?

Yes. You can pause or stop all automated purchases at any time from Settings. You can also adjust your daily purchase limit, round-up rules, and DCA schedules.

Which chains are supported?

BAGHOLDER supports 6 blockchain networks: Base, Optimism, Arbitrum, Polygon, Avalanche, and Solana. Your wallet is automatically created on all supported chains when you sign up. Each bag is on one chain — choose the chain that has the tokens you want.

Which states is BAGHOLDER available in?

BAGHOLDER is available in 46 U.S. states and the District of Columbia. It is currently not available in New York, Connecticut, Louisiana, or Vermont due to state-specific regulatory requirements.

How do notifications work?

BAGHOLDER sends local notifications from your device — no data leaves your phone. You'll get reminders when your round-ups are nearing the purchase threshold and when a recurring buy is due. On Android, a background check runs every 12 hours to fetch new transactions and notify you if the threshold is met. You can toggle round-up and DCA reminders independently, and choose your preferred reminder time, in Settings.

How do I delete my account?

Go to Settings in the app and tap "Delete Account." This permanently erases all local data, revokes Stripe bank access, and disconnects your Privy session. Any tokens already in your wallet remain yours — we cannot access or remove them.

What happens if a token loses liquidity?

If a token in your bag becomes illiquid on decentralized exchanges, BAGHOLDER will remove it from your automated buy rotation and notify you to review and adjust your remaining allocations. We will NOT automatically sell any crypto you already own, as selling may create a taxable event.